In the wake of the recent Erin Andrews case, hotels everywhere are beginning to revamp their security policies. Until now, requests for adjacent rooms have been handled inconsistently throughout the hotel industry. If you ask for a room next to another guest, some hotels will call the other guest for consent, but many will simply go ahead and book it without confirming with the other party.
“This is a wake up call for the hotel industry,” said Peter Greenberg, author of Hotel Secrets from the Travel Detective and CBS travel editor.
However it is not uncommon for people to ask for rooms adjacent to each other. According to Bjorn Hansen, a professor at New York University’s Tisch Center for Hospitality, Tourism and Sports Management “It would not be unusual for a guest who affirmatively seems to know that another guest is registered to ask to be placed adjacent or near another guest and for that request to be honored.”
Hotels are now taking extra precautions such as making sure that staff working at the front desk are careful not to say a customer’s room number out loud. Like wise, they are also sure to carefully handle calls requesting to be connected to a room number by making sure that they ask for a guest’s name specifically. Very rarely does a case come along that changes the way the hospitality industry works its security, but after all the publicity of Erin Andrews ordeal the hospitality community seems to be waking up.