Did you wait on line for hours to be one of the very first people to get the iPhone 4? Then we have some bad news for you. Almost everyone that got the new iPhone 4 is reporting poor signal and dropped calls. Is this just a glitch in the phone or could it be something more?
Apple says that the reception problem is caused when you cover the internal antenna in the bottom left corner with your hand. So apparently it’s not a software or production error, but just the way that Apple designed it’s phone. The official statement is:
Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.
So what does Apple recommend users do to fix this reception problem? Hold the phone in a different way or buy one of their cases…
As crazy as this sounds, it really is the official statement from the Gadget giant. From our perspective, this is really a huge design mess up coming from Apple, and it should offer the users a fixed version of the iPhone or at the very least provide everyone that is having this problem with one of its phone cases.
Update: Apple has said that after further testing of the iPhone 4’s antenna, they have found that the sudden drop in reception is from a mistake in the reception bar formula. It shows more bars than it should, and when it shows five bars in reality it might be two or three.
When touching the antenna, the signal will go down a bar or two, but this is common with all phones. So when it goes down from two or three to zero, what it looks like to a regular user is that the bars go from five to zero.
To fix this issues, Apple will release a patch with the proper reception bar formula, and is offering a 30 day refund for the iPhone.